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Lowongan Kerja Customer Support Engineer telkomtelstra November 2019

Lowongan Kerja Customer Support Engineer   telkomtelstra  November 2019

Lowongan Kerja Customer Support Engineer telkomtelstra November 2019


Oleh : Lowongan Kerja Indonsia on pada:

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Telkomtelstra is an end-to-end managed solutions provider committed to empowering enterprises in Indonesia. We aim to solve our customers’ business challenges, by helping them to optimise, grow, and transform their businesses through our managed ICT solutions.
 
Telkomtelstra is a joint venture between PT. Telekomunikasi Indonesia (Telkom Indonesia), Indonesia’s largest telecommunications operator, and Telstra Corporation Limited (Telstra) - Australia, a regional leader in enterprise Services. Leveraging the strengths of both Telkom Indonesia and Telstra, we bring an unparalleled combination of deep local market expertise and global managed solutions experience.

MENGAPA BERGABUNG DENGAN KAMI?

Our value proposition is to empower businesses to achieve outcomes with confidence. We will accomplish this through our integrated managed solutions, leveraging our extensive reach, global capability and local expertise.
We believe we can do this better than anyone else, enabling businesses with a unique collection of core capabilities:
  • End-to-end managed solutions portfolio: We will be managing from customer premise equipment, network infrastructure up to applications end to end with a wide range of managed solutions on top of the network infrastructure
  • Unparalleled infrastructure reach and quality: We’ll leverage Telkom’s broad and rich domestic network capability and infrastructure. Internationally, we will leverage Telstra’s international infrastructure as well as Telin, Telkom’s international subsidiary
  • Co-creation approach: We collaborate with our customers to help solve their biggest business issues, using solutions that are modular and scalable
  • Global experience in delivering managed solutions: We are supported by Telstra’s 10+ years of experience and expertise in delivering managed solutions to global customers
  • Best-in-breed partnerships: We have partnerships and accreditations with some of the world’s biggest enterprise players, as well as innovative software partners



Job Descriptions:
  • Resolve incident escalated by customer or Level1/EoS in respect of SLA.
  • Create and maintain technical documentation, eg Network topology, Root Cause Analysis, Detail Implemenation Plan, etc
  • Escalate to Level 3 for complex issues and problem.
  • Work with, coordinate and follow up external resolver group for incident resolution and change request implementation
  • As a technical resources of customer solution for internal and external stakeholder engagement
  • Understand customer application behavior and criticality
  • Develop intimate knowledge of customer’s networks and services to support troubleshooting and resolution of assurance incidents with customers, CSE and L3 support, Change Manager and Incident Manager.
  • Ensure CSE support function aligns with ITIL standards and methodology framework
  • Stays current on technical specifications for hardware/software requirements of managed services and industry products through professional associations, trade journals, networking, and associated training and seminars
  • Responsible for sharing information and best practices with others.
  • Demonstrates flexibility and focus to priorities and undertake activity in Operations as required to support Telkomtelstra growth
 
Qualifications:
  • +2 years’ experience in ICT and Managed Services Business Environment or equivalent
  • +4 years’ experience on maintaining and troubleshooting on LAN/WAN device and connectivity issue .
  • University degree (S1) or equivalent in IT and/or Electrical Engineering
  • CCNA minimum, CCNP or other network professional level certification is preferable.
  • Able to demonstrate network troubleshooting skills in the interview
  • Detailed level hands on experience with the related technology applied for the positions on the enterprise or telco environment
  • Strong technical aptitude
  • Ability to show initiative in solving problems and drive to succeed
  • Excellent team player
  • Possess dynamic positive attitude
  • Willingness to get involved and take responsibility for all elements required to bring a positive outcome for the company
 
Lowongan Kerja Customer Support Engineer   telkomtelstra  November 2019

Indonesia - Jakarta Raya - Jakarta Selatan



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